Frequently Asked Questions (FAQs)

How do I unsubscribe from email promotions?

You may submit a request to unsubscribe from our electronic promotions by clicking here.

How do I subscribe to email promotions?

You may submit a request to subscribe to our electronic promotions by clicking here.

How do I exchange or return an item?

Indicate the reason for the return/exchange on the back of your shipping invoice and mail it back to Taylor Gifts at the address below, or see our more detailed return information by clicking here.

Taylor Gifts
600 Cedar Hollow Road
Paoli, PA 19301

What is the shipping, handling and processing charge on standard** items?

Please see our detailed shipping information by clicking HERE.

Do you price match?

ABSOLUTELY! Please indicate the competitor's name and their advertised price so we may comment the order.

I have a product suggestion for the catalog, whom do I contact?

Any product ideas or suggestions can be sent to:
        New Product Committee
        Taylor Gifts, Inc.
        600 Cedar Hollow Rd
        Paoli, PA 19301
Please submit all customer service issues by CLICKING HERE. The e-mail address above is for new product submission only.

What shipping service do you use?

Please refer to our shipping page for more detailed information - CLICK HERE. Standard shipping is by parcel post where cities East of the Mississippi can expect their orders within 7-10 business days and cities West of the Mississippi can expect their orders within 10-15 business days.

FedEx Ground - $3.75 additional
Eastern US 4 - 5 Days
Central US 5 - 7 Days
Western US 7 - 10 Days

FedEx Express Saver - $14.98 additional
3-4 business days (this time estimate only applies to in-stock items and physical addresses; does not apply to items with a D or W in their catalog number)

Can I order if I live outside the United States?

Taylor Gifts has partnered with Bongo International to service our customers worldwide. Customer's who select a country outside the US at checkout will be redirected to Bongo International's secure checkout which allows our customers to save up to 82% off typical international shipping rates while giving the option to pay for duties upfront so they do not have to be paid upon delivery. CLICK HERE for more information about Bongo International.

What forms of payment do you accept?

Visa  •  MasterCard  •  Discover  •  American Express  •  PayPal
For mail orders we accept personal checks and money orders.
For phone orders, we accept credit/debit cards only.

What is your return policy?

We take great pride in our reputation for quality and excellent value. We'll assist you with a prompt refund, exchange, or credit for all merchandise returned within our 45 day return policy. Please send your package, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:

Taylor Gifts, Inc.
600 Cedar Hollow Road
Paoli, PA 19301

What does the "D" and "W" mean before certain item numbers?

The "D" and "W" before the sku number designates that this item is a drop ship item which will ship directly from the manufacture's warehouse. 

Can I ship to another address?

YES! On the order form simply click on the link that says "Ship To" next to the appropriate product if you wish to send one or more products to different addresses. If you would like to ship your entire order to another address wait until you enter your billing information and fill in the "ship to" address on this form. The entire order, except those with individual ship to address specified, will be shipped to that address, $3.95 per additional address.

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We gladly accept

  • PayPal
  • Visa
  • Master Card
  • Discover
  • American Express