Frequently Asked Questions (FAQs)

How do I get a catalog mailed to me?
Catalogs can be ordered in three different ways:

1. By calling our toll free number: 1-800-829-1133
2. By faxing your request to 1-610-725-1144 (please include your full name and address)
3. By filling out the on-line form - CLICK HERE

How do I unsubscribe from email promotions?
You may submit a request to unsubscribe from our electronic promotions by clicking here.

How do I subscribe to email promotions?
You may submit a request to subscribe to our electronic promotions by clicking here.

How do I exchange or return an item?
Indicate the reason for the return/exchange on the back of your shipping invoice and mail it back to Taylor Gifts at the address below, or see our more detailed return informtions by clicking here:

Taylor Gifts
600 Cedar Hollow Road
Paoli, PA 19301

What is the shipping, handling and processing charge on standard** items?
Please see our detailed shipping information by clicking HERE.

Do you price match?
ABSOLUTELY! Please indicate the competitors name and their advertised price so we may comment the order.

I have a product suggestion for the catalog, whom do I contact?
Any product ideas or suggestions can be sent to:
        New Product Committee
        Taylor Gifts, Inc.
        600 Cedar Hollow Rd
        Paoli, PA 19301
        E-mail: newproducts@taylorgifts.com
Please submit all customer service issues by CLICKING HERE. The e-mail address above is for new product submission only.

What shipping service do you use?
Please refer to our shipping page for more detailed information - CLICK HERE
Standard shipping is by parcel post where cities East of the Mississippi can expect their orders within 7-10 business days and cities West of the Mississippi can expect their orders within 10-15 business days.

US Postal Priority Mail - $9.50 additional
3-5 business days

FedEx Ground - $3.75 additional
Eastern US 4 - 5 Days
Central US 5 - 7 Days
Western US 7 - 10 Days

FedEx Express Saver - $8.75 additional
2 business days

What forms of payment do you accept?
Visa  •  MasterCard  •  Discover  •  Carte Blanche  •  American Express

For mail orders we accept personal checks and money orders.

What is your return policy?  We take great pride in our reputation for quality and excellent value. We'll assist you with a prompt refund, exchange, or credit for all merchandise returned with in our 45 day return policy. Please send your package, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:

Taylor Gifts, Inc.
600 Cedar Hollow Road
Paoli, PA 19301

Will my order be delayed if one or more items is backordered?
Items within an order are shipped as they are available. So, if you have any backorder items in your order, they will not hold up the shipping of the rest of your order, nor change your shipping and handling price.

How does the defer payment plan work?
Deferred billing is used with any major credit card (Debit cards not accepted). We authorize the amount of the order as we would any other order. Therefore it is important that the funds be available on the open balance at the time of the purchase. The credit card company sets that amount aside for several days during the process. This is not a charge and will not accrue any interest charges. The amount will become available after a few days. The final step is billing the charge account which will occur on the first billing day of the month printed on the catalog. Deferred billing is available for phone and snail-mail orders only.

What does the "D" mean before certain item numbers?
The "D" before the catalog number designates that this item is a drop ship item which will come directly from the manufacture's warehouse. Keep in mind this takes from 2-4 weeks after placing your order, sometimes longer however we will advise of any lengthy delays.

Please note that Drop Ship items can not be shipped to P.O. Boxes! Please provide an actual physical address for shipment of these items. Also, keep in mind that ship times on these items are not flexible - the use of express shipping will not expedite your Drop Ship order.

How do I purchase Gift Certificates?
Gift certificates may be purchased the same as any item in our catalog. Over the phone, by fax, or through the mail. Gift certificates are available in increments of $10.00 beginning at $30.00. Gift certificates are not available for purchase via the internet at this time.

Can I order if I live outside the United States?
Anyone can place an order with Taylor Gifts with a shipping address within the United States, Puerto Rico, or the Virgin Islands. We are sorry, we can not ship overseas, and do not accept foreign billing addresses.

Can I ship to another address?
YES! On the order form simply click on the link that says "Ship To" next to the appropriate product if you wish to send one or more products to different addresses. If you would like to ship your entire order to another address wait until you enter your billing information and fill in the "ship to" address on this form. The entire order, except those with individual ship to address specified, will be shipped to that address.