Assistance for New Customers
Placing Your First Order
Placing an order on the web is easy and fun! When you first access our site, feel free to take your time and look around. You do not need to register with our site, or create an account to browse. We invite you to explore all we have to offer and come back often!
Searching for Products
We make finding the products you want easy! Browsing by category allows you to search for products with a similar function and gives you access to our weekly category specials, with reduced pricing! You can also enter keywords or phrases to locate particular items, or, if you have a catalog handy, type in the item number to go directly to that product. We offer lots of great product ideas through banners on our home page as well!
Your Shopping Cart
Your shopping cart is created automatically for you when you place your first item in it. Simply find a product that interests you and click on the "Add to Cart" button. Once you have added an item to the cart you can click on any of the category buttons to continue shopping, or use one of our searches to locate your next product. You will also notice a running tally of your cart products in the light-blue bar to the right of the search bar.
When you are happy with the items you have placed in your cart click on the "Go To Checkout" text link. You will be given the option of signing in, however, since this is your first purchase, click the button for "New Customers".
This is the only form you will need to fill out to make a purchase on our site. First, if you are buying from a catalog, or were given a coupon code, enter it from the blue box on the back of your catalog. If you are not buying from the catalog, or do not have a coupon code always leave this field blank. The next step is a drop-down menu of choices that let us know how you heard about our website, or what promotion prompted your order. This is for our curiosity only, and it is not a required field, though we do appreciate your input.
Entering Your Billing/Shipping Information
Billing address and shipping address come next. Your billing address should be identical to the one for the credit card you will be using for this purchase. Your shipping address can be anywhere in the United States and its territories, and it must be a physical address (no P.O. Boxes). Please also remember to provide us with a valid e-mail address. We will need it so you can receive your order confirmation, ship confirmation, or any number of other correspondence as it relates to your order.
Enter Payment Information and Select Shipping Option
Next we get your credit card information. We take Visa, MasterCard, American Express, and Discover. Then, use the drop-down list provided to choose your shipping option.
Setting Your Password
Last, but probably the most important is your web password. Your password must be between 4 and 12 characters, can contain alpha-numeric characters and must have no spaces. It is not case sensitive. You will need to remember your password in order to access your account information and check on your order status. You will also be able to use it on all subsequent purchases so you do not have to re-enter your personal information. We will remember it all for you!
Continue to Checkout
Please double check all your billing and shipping information before clicking the "Continue to Checkout" button. Once you do this you have a chance to verify your shopping cart one more time, as it now reflects your shipping charges, tax (PA residents only) and any discounts applied, as well as your final total. You must click on the "Order Now" button to finalize your order. Once you finalize your order we will send you a confirmation e-mail message. We will also send you e-mails at the time of shipment, or if there is a problem with your order.
Tracking Your Order
As soon as you have completed your order, you can click on the "Access Your Account" button and log in with your last name, password and e-mail address you just provided with your order to review and track your order. We invite you to come back any time to view your past orders, check out our newest products, or to just browse!
We look forward to providing you with great products at competitive prices!