Assistance for Returning Customers
A return customer is our best customer, and we thank you! By now your're a pro, however, there are a few important things you should know.
It is important to use our sign-in feature when completing your order for several reasons. First, it saves you time and typing! By signing in with the information you provided when you placed your first order, you will not have to retype your name and billing address. Second, it prevents duplicate records from being created in our system.
What Information Will Be Recalled?
We will recall your name, billing address, phone numbers and e-mail address. We do not recall ship-to addresses or ship methods, as they are sure to change from time to time. We also do not recall your credit card information. This is for security reasons, it insures that no one except you will ever have access to your credit card information.
What is a Duplicate Customer Record and Why is it Bad?
Having duplicate customer records in our system (meaning your name and address have been entered more than once in our database) make it more difficult, or impossible for you to sign into our site at checkout, as well as splitting up your order history between 2 accounts. You may also start receiving duplicates of our catalog.
What if My Personal Information Has Changed?
New address? New e-mail account? Don't worry! There are 2 ways to update your account information. One is to use the "Access Your Account" pages to recall your information and make any necessary changes. The other is replace the information that is recalled by our system when making a purchase with your new information. This way you can place your order and update your profile at the same time.
What if My First Order was a Phone Order?
If you have placed a phone order in the past, and you gave the order representative your e-mail address and an internet password you are good to go! Just log-in with your last name, password and e-mail address and all your information should be recalled for you!
If you did not supply our rep. with an e-mail address and password you have 2 choices. Call our customer service number at 1-800-829-1133 and ask to have this information added to your account (be sure to mention it is for the Taylor Gifts website). You could also create a new account by clicking on the button for "New Customers" and creating a new account, however, your previous phone order history will not be available to you on-line.
Forgot Your Password?
This one is easy! Just CLICK HERE, type your e-mail address in the field provided, submit your request, and your password will be e-mailed to you within minutes!
I Have a Question That Was Not Answered by Your Website!
Our goal is to provide the best customer service we can, both on-line and over the phone. We encourage our internet users to e-mail us for any reason, and we reply to every e-mail within 24 hours on weekdays. All weekend inquiries will be answered by the end of our business day on Monday. Our customer service e-mail address is firstname.lastname@example.org or you can fill out our online form, CLICK HERE to access it.
Thank you for your continued patronage!